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0x409 xbox app windows 10

0x409 0x80131509 Xbox App Windows 10

Just downloaded the Xbox App on the Windows Store. And the app is giving me the error trying to sign in:

I’ve tried all of the solutions to the general 0x409 error: Reinstalling the app, trying the Xbox Beta app, wsreset.exe, making sure the 3 services are enabled, etc.

The second error code after searching around I can’t find anything about it.

Any help would be appreciated

There are many reasons why you are getting this error: 0x409 0x80131509 when you’re trying to sign in on the Xbox app. One of which is having a corrupted profile. To help you resolve this concern, we recommend that you follow the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. To do this, you may refer to the link below:

Step 2: Check for updates for apps and games from Microsoft Store. To proceed, kindly click the link below:

Step 3: Reset Xbox app settings:

  1. Click Start and click Settings.
  2. Select System.
  3. Select Apps & features.
  4. Find the Xbox app and click Advanced options.
  5. Click Reset. Restart your device so that the changes can take effect.
    Launch the Xbox app.

Kindly update us with the results, so that we can assist you further.

Windows 10 Xbox App Sign in error (0x409) 0x80070005

Can’t sign in to the Xbox App. States error code (0x409) 0x80070005.

My computer specs
Windows 10 Pro 64 bit

Xeon E5-2670 x 2 (Dual CPU’s)

64 Gb RAM ECC Reg Samsung

Samsung 840 Evo OS main drive

128 GB Samsung USB Windows backup

Asrock ep2c602 Motherboard (I let Windows install the drivers)

The very first time i tried to use the app it worked fine (About 1 week ago). If i load the app now though, it states sign in and shows the error code at the bottom of the screen.

Things i have tried so far

Get-AppxPackage *windowsstore* | Remove-AppxPackage

Get-AppxPackage *xboxapp* | Remove-AppxPackage

Get-AppxPackage -AllUsers| Foreach

On your PC, go to Xbox.com and select Sign in . If there are problems with your account, the instructions will help you solve them. If you can’t go beyond the sign-in screen, select Forgot my password and follow the instructions.

If that didn’t work, select the Start button > Settings > Time & language . Under Date and time make sure the Set time automatically setting is turned on.

If none of those options work, select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove . Then go back to the Xbox app and sign in with the Microsoft account you just removed.

Make sure that Xbox services aren’t disabled

First thing we’re going to do is to make sure all necessary Xbox services are enabled. To do that, follow these instructions:

  1. In the Search bar type Services. Select the Services from the list of results.
  2. In the Services window sort the services by their name.
  3. Scroll to the bottom and find the following services: Xbox Live Auth Manager, Xbox Live Game Save, Xbox Live Networking Service.
  4. You’ll have to repeat this process for each of the services listed above. Right click the service and select Properties.
  5. Find Startup type section and make sure it’s set to Automatic. If the service isn’t started, click Start to start the services.

Other things i have tried

Restarted the services = Didn’t work

Please note, an odd issue i’m having i just noticed is i don’t get updates from Windows, it always just says i’m up to date.
If i go to Troubleshoot and click «Windows Update» it stops right after clicking it and asks to run as a admin. After this i get a message saying

After hitting apply i get

I can re-run this again and get this same issue, Could these 2 issues be linked?

I also did a SFC scannow with no issues.

Replies (9) 

Corrupted profile data, an outdated version of the app, and software conflicts that occur when signing in are some of the factors that we have to take into consideration when troubleshooting issues with signing in to the Xbox app on Windows 10. Let’s isolate your concern by answering the following questions:

  • Have you made any changes to your device or to your Xbox account before encountering this issue?
  • Are you using the same Microsoft account to sign in to the Xbox app and your Windows 10 PC?
  • Are you using an administrator user profile?
  • Have you tried signing in to other built-in Windows 10 apps like the Store app to check if the same issue occurs?

Meanwhile, we suggest signing in to a different user profile. This can help determine if this is due to corrupted user data. Here are the steps:

  1. Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
  2. Select your account name from the top-left corner of the menu, and then select Switch account.
  3. Sign in with an account other than the one you were using.
  4. Sign in to the Xbox app and check if the same issue occurs.

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  • Have you made any changes to your device or to your Xbox account before encountering this issue?
    Not that i remember
  • Are you using the same Microsoft account to sign in to the Xbox app and your Windows 10 PC?
    I don’t sign in using a Email or an account on Windows 10, just the app.
  • Are you using an administrator user profile?
    Yep, Only user on this PC full admin rights.
  • Have you tried signing in to other built-in Windows 10 apps like the Store app to check if the same issue occurs?
    I’m currently signed in to the store, Seems to be working just fine.

I’ll report back once i have done the switch of accounts.

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Meanwhile, we suggest signing in to a different user profile. This can help determine if this is due to corrupted user data. Here are the steps:

  1. Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
  2. Select your account name from the top-left corner of the menu, and then select Switch account.
  3. Sign in with an account other than the one you were using.

Sign in to the Xbox app and check if the same issue occurs.

Didn’t work
I also made a whole new PC User and gave it admin rights, Still didn’t work same issue.

I was checking if my load windows was correct as some tips point to this as a fix. Mine was set to Normal startup, but Xbox Live Auth Manager is set to stopped, is this normal?

After spending so much time with dealing with this issue, i’m doing a reinstall with Windows as a deadline is coming up and i need this software working.

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We understand the urgency to have this issue resolved. Reinstalling your operating system is the final option to try. We suggest creating a new profile first. This can help determine if this is due to corrupted user data. As for the steps, see Create a local user or administrator account in Windows 10 for the steps. Sign in to the app using the new profile and check if the same issue occurs.

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I did this before, look above
Didn’t work
I also made a whole new PC User and gave it admin rights, Still didn’t work same issue.

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Okay, so i’m finding out why i might have been getting issues with the Xbox Sign app. First Windows 10 Pro 64 bit installs my network as a public network. Second, it seems the update service just never installs anything, like it just sits and never updates.

So digging around, this might be because i had my ethernet cable plugged in during install and it did something wrong with networking. This could be the reason why i was having issues in my other post about admin rights with OS drive while installing drivers for my music programs.

As this doesn’t mean it has to be the sole reason, as it could also be the windows creation tool might have a bad image, as i used this both times during install.

All i did during this new install was use a Samsung 128 Gb USB and format to 32 Gb with a 10Gb file size (The rest was not used).
I started my computer with the USB setup in the bios as boot device and started the Windows install. AT the point it asks to install windows to the SSD (Samsung 840 Evo SS) i deleted all old files and selected next. I’m going to try a new install with no internet connected and also check my bios settings to make sure it’s not blocking something.

I do want to note that, new windows install needs to be fixed, like Windows update will state it’s out of date and just never download (i waited 30 mins and nothing), but while this is going on Candy Crush and other apps i never asked to be installed are. I’m lost for words as how this is accepted for a pro copy of an OS.
I might install Mac OS and test my system out and use WIndows 10 in a VM.

I found the very first copy of Windows 10 online and i’ll test how that go’s. This might be my last few days on this OS.


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